Policies

We accept cash, checks, debit cards, master card and visa. A $30.00 charge will be issued on any returned payments. Payment is expected at time of service unless other arrangements have been made with R Furry Friends at time of service. No refunds will be given for multi-day passes that have been partially used.

RESERVATIONS & CANCELLATIONS

Reservations at R Furry Friends are on a first come first serve basis and must be made by closing time the previous day or at least 24 hours ahead of time. We would appreciate a 24-hours notice in case of cancellations or we have the right to charge customer for that day. We are limited to the number of dogs we can service on a daily basis. We understand that emergencies do occur and would like notification at your earliest convenience. We have a limited amount of emergency openings that can be filled on any day for those that have last minute commitments.

ELIGIBILITY

• Dogs must be 3 months old (12 weeks) or older OR has had the minimum vaccinations: 3 Distemper/Parvo, (1) Rabies (or at 6 months), & (1) Bordetella.
• Written Proof of vaccinations from their Veterinarian must be provided for dog to be eligible to attend R Furry Friends.
• R Furry Friends requires a complete medical history of all dogs that stay at Doggie Daycare in regards to vaccinations against contagious diseases and any medical conditions a dog may have.
• Dogs must be in good health and current on all vaccinations including Bordetella.
• R Furry Friends requires that dogs 6 months and older be spayed or neutered. Exempt are Puppies under 6 months.
• Your Dog must be free of fleas and ticks.
• Dog must be friendly toward other dogs and staff. A full screening process will be required before any dog is admitted to R Furry Friends Doggie Daycare.

SCREENING PROCESS

Before your dog can be enrolled in R Furry Friends; a thorough face to face interview must be done by appointment only. This screening process is done at our facility in our Screening Rooms. R Furry Friends’ screening room has a gate divider that separates you and your dog from other test dogs during the screening interview. This design protects both animals and humans from any problems that may occur during the screening interview. After successfully completing the screening interview and all application information has been reviewed and verified your dog is then eligible to enter R Furry Friends Doggie Daycare on a regular basis.

FOOD & MEDICATIONS

If you would like R Furry Friends to feed your dog, you are asked to supply pre-measured plastic containers with your dog’s food or treats which will be given to your dog only while your dog is crated. If your dog requires medication during the course of the day, R Furry Friends will gladly administer the correct dosage per dog owner’s instructions. The medicine should be in a container that will keep it safe and dry such as a pill bottle or individual day pill box that one can get at any pharmacy. There will be an extra fee of $2.00 a day for R Furry Friends to give this medication.

COLLARS & LEASHES

All dogs attending R Furry Friends will need to have suitable collars and leashes while staying in the facility. Collars should be buckle type which fits comfortably around dog’s neck. Choke collars or harnesses will be taken off and stored until dog is picked up. Leashes need to be standard leashes either 4 or 6 foot in length. NO retractable leashes please.

DAILY CHECK-IN

When you check your dog in at R Furry Friends, you will need to verify your dog has not had any problems in the last 24 hours such as vomiting, persistent coughing, or diarrhea. If your dog develops any of these problems we will isolate your dog and contact you. If R Furry Friends feels your dog has an immediate medical problem we will contact you and seek medical attention at dog owner’s expense.

VACATION CLOSING

Everyone enjoys their vacation time and at R Furry Friends we will close our facility for 1 week so that the owners, staff and their families can enjoy a vacation. We will provide at least 1 month notice before this closure.

INCLIMATE WEATHER

In the case of severe weather R Furry Friends will remain open until all dogs have been picked up by their owners. In extreme cases that an owner or one of the authorized people are unable to pick up a dog, R Furry Friends can transport the dog to their owner within a 15 mile radius ($10.00 fee) of the facility. We will contact customers very early in the morning if we decide to close.

FACILITIES

Our facility has flexible play areas to accommodate all the size and age dogs attending R Furry Friends. Our facility is made up of a Retail Boutique, Grooming Shop, and most importantly a large playroom with a fenced outside area. The Playroom is dog friendly with rubber floors, indestructible toys and rest areas with blankets.

R Furry Friends provides grooming services, a retail boutique, play dates and dog parties, and specializes in dog daycare.  Basic handling and obedience/discipline may be conducted and performed, when necessary and to the extent that it is incidental to or part of the normal business routine of a dog daycare.  R FURRY FRIENDS also has regularly scheduled agility training for all dogs.

CLIMATE CONTROL

Climate control for the facility will be geared toward the comfort range of our canine companions with plenty of air circulation to alleviate odors, fans & air conditioning in summer and forced air circulated heat in winter.

REPORT CARDS

Your Dog will receive a Report Card from R Furry Friends to list the activities your pampered pooch participated in during their day. Your dog’s report card will also list any problems or concerns the staff has for your dog.

VETERINARIAN ON CALL

R Furry Friends has entered into an agreement with 2 Veterinary Hospitals to handle any canine medical emergency that may require us to transport and treat your dog during normal business hours. They are Emmaus Animal Hospital and second is Quakertown Vet Clinic.